Return & Refund Policy

Eligibility for Returns

To be eligible for a return, items must meet the following criteria:

• Item must be unused and in the same condition as received
• Item must be in original packaging with all tags attached
• Return request must be made within 30 days of delivery
• Proof of purchase (order number or receipt) must be provided

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products
• Items marked as "Final Sale" or "Non-Returnable"
• Products that have been used, damaged, or altered
• Gift cards
• Clearance items

How to Initiate a Return

To start a return, please follow these steps:

• Contact our customer service at support@homestyle.pk
• Provide your order number and reason for return
• Wait for return authorization (usually within 24-48 hours)
• Pack the item securely in original packaging
• Ship to the address provided in the return authorization

Refund Process

Once we receive and inspect your return:

• We will notify you of the approval or rejection of your refund
• Approved refunds will be processed within 5-7 business days
• Refunds will be credited to the original payment method
• Shipping costs for returns are the responsibility of the customer unless the item is defective

Defective or Damaged Items

If you receive a defective or damaged item:

• Contact us immediately within 48 hours of delivery
• Provide photos of the damage or defect
• We will arrange for free pickup and replacement or full refund

Exchange Policy

We offer exchanges for items of equal or lesser value. If you'd like to exchange for a higher-value item, you'll need to pay the difference. Exchanges are subject to product availability.

Return Shipping

Return shipping costs are the responsibility of the customer unless:

• The item is defective or damaged
• We shipped the wrong item
• The item does not match the product description

Refund Timeline

After we receive your return:

• Inspection: 1-3 business days
• Refund processing: 3-5 business days
• Bank processing: 5-10 business days (varies by bank)

Contact Information

For questions about returns and refunds, please contact:

• Email: support@homestyle.pk
• Phone: +92 300 1234567
• WhatsApp: +92 300 1234567